How to Check Your Property Agent in Singapore Before You Engage One
Before you buy, sell, rent, or lease out a property, take a simple but important step: verify who you are dealing with. A responsible property journey should begin with official checks, clear representation, proper documentation, transparent commission terms, and careful handling of personal data.
Why checking your property agent matters
Property decisions can involve large sums of money, sensitive personal information, financing, CPF matters, legal documents, tenancy obligations, family planning, and long-term financial impact. Consumers should not rely only on a name card, social media profile, listing screenshot, or verbal claim.
What you can check on the CEA Public Register
The CEA Public Register helps members of the public verify property agencies and registered salespersons. It should be used as part of your due diligence before appointing an agent or responding to a property listing.
Registration status
Confirm whether the person is a CEA-registered salesperson and check the salesperson’s unique CEA registration number.
Licensed estate agent details
Confirm the licensed estate agent, commonly understood by consumers as the property agency, that the salesperson is registered with.
Phone number check
Search using the phone number shown in the advertisement or used by the person contacting you. A mismatch should be treated seriously.
Transaction records
Review available residential transaction records shown on the Public Register and consider whether the experience is relevant to your needs.
Awards and accolades
Awards may provide useful context, but they should not replace verification, suitability, trust, and proper documentation.
Disciplinary or enforcement records
Where published, review disciplinary or enforcement information as one part of your decision-making process.
Consumer checklist before appointing a property agent
Use this checklist before engaging a property agent for a sale, purchase, rental, or leasing matter.
Consumer checks based on official CEA guidance
| Area | What to check | Why it matters |
|---|---|---|
| Registration | Check the salesperson and licensed estate agent on the CEA Public Register. | This helps confirm whether the person is properly registered through a licensed estate agent. |
| Phone number | Search the phone number used in the listing or message. | A phone number mismatch may indicate impersonation, misuse of another salesperson’s profile, or possible scam risk. |
| Representation | Ask clearly who the salesperson represents in the transaction. | Property agents should not act for both parties in the same transaction or collect commission from both sides. |
| Agreement | Use the relevant CEA Prescribed Estate Agency Agreement where appropriate. | The agreement documents duties, commission, and conflict-of-interest declarations. |
| Commission | Discuss and document commission before entering into the agreement. | Commission is not fixed and should be clearly agreed. Clarify whether GST is included or excluded. |
| Transaction monies | Pay the correct payee directly through verifiable means. | Consumers should avoid passing transaction monies through a salesperson unnecessarily. |
| Personal data | Share only what is necessary for the stated purpose. | Property transactions often involve sensitive personal data and should be handled carefully. |
PDPA-conscious handling of property enquiries
A general property enquiry should not require you to immediately upload sensitive documents. Share only what is necessary for the enquiry. More detailed documents should only be requested when there is a clear and proper purpose, such as formal engagement, due diligence, eligibility checks, anti-money laundering checks, financing assessment, tenancy documentation, or transaction paperwork.
Sensitive documents
Do not send NRIC copies, passport copies, bank statements, CPF statements, payslips, tenancy documents, Option to Purchase documents, loan documents, or family-sensitive information through a basic contact form unless there is a proper purpose and you understand why it is needed.
Purpose limitation
Personal data should be collected, used, and disclosed only for stated and reasonable purposes. The purpose should be made clear before or at the time the information is collected.
Suggested PDPA notice for UProperty.sg enquiry forms
By submitting this enquiry through UProperty.sg, you consent to Andrew Koh, CEA Registration No. R018334F, a CEA-registered real estate salesperson with OrangeTee & Tie, using the personal data you provide to respond to your property enquiry and, where appropriate, discuss whether a formal estate agency engagement through OrangeTee & Tie may be suitable.
UProperty.sg is an independent property education and consumer awareness website. It is not a licensed estate agent or property agency and does not conduct estate agency work in its own name.
Please do not submit NRIC copies, passport copies, bank statements, CPF statements, payslips, tenancy documents, Option to Purchase documents, loan documents, or other sensitive documents through this general enquiry form.
For personal data matters, withdrawal of consent, access or correction requests, or data protection queries, please contact the data protection contact at privacy@uproperty.sg. Please also refer to the Privacy Policy.
Recommended enquiry and marketing consent separation
For safer PDPA and DNC practice, keep basic enquiry consent separate from marketing consent.
Warning signs to pause and verify
Pressure to transfer money quickly
Pause if you are asked to transfer rent, deposit, option fee, commission, stamp duty, or other monies urgently without clear documentation and correct payee details.
Phone number mismatch
Be careful if the phone number used by the person does not match the phone number shown in official verification.
Unclear representation
Ask whether the salesperson represents you or the other party. Do not assume representation from a listing or message alone.
No written agreement
Important terms such as scope of work, commission, GST, and conflict-of-interest declarations should be documented clearly.
Requests for excessive personal data
Do not share sensitive personal documents unless the purpose is clear, necessary, and appropriate.
Guaranteed outcome claims
Be cautious of claims that guarantee price appreciation, rental yield, loan approval, CPF outcome, eligibility approval, tax outcome, or regulatory approval.
If there is a concern or dispute
If you have a concern about a property matter, keep the process factual. Save relevant records such as names, dates, messages, advertisements, screenshots, agreements, payment records, and a clear timeline of what happened.
Frequently asked questions
Is UProperty.sg a licensed estate agent or property agency?
No. UProperty.sg is an independent property education and consumer awareness website. It is not a licensed estate agent, property agency, CEA, PDPC, HDB, URA, CPF Board, IRAS, MAS, or Singapore Government website.
Who conducts estate agency work if I make a property enquiry?
Where applicable, estate agency work is conducted by Andrew Koh, CEA Registration No. R018334F, as a CEA-registered real estate salesperson with OrangeTee & Tie, and subject to CEA rules, agency procedures, and applicable law.
Why should I search by phone number on the CEA Public Register?
Searching by phone number helps you check whether the number used in a listing or message is linked to the registered salesperson’s profile. A mismatch should be treated seriously.
Must I use a CEA Prescribed Estate Agency Agreement?
The relevant Prescribed Estate Agency Agreement is recommended where appropriate because it helps document duties, commission, and conflict-of-interest declarations.
Can commission be negotiated?
Commission is not fixed and should be discussed and documented before entering into an agreement. Clarify whether GST is included or excluded, where applicable.
Should I pay commission directly to the salesperson?
Commission should be paid to the licensed estate agent/property agency, not to the individual salesperson’s personal account.
Does submitting an enquiry mean I agree to marketing messages?
It should not. Basic enquiry consent and marketing consent should be separated. You should be able to submit a property enquiry without being forced to consent to promotional messages.
Official references
For the latest information, always refer directly to official sources:
Before you engage, pause and verify.
A responsible property journey should begin with official verification, clear representation, proper documentation, transparent commission terms, and careful handling of personal data.
Verify on the CEA Public RegisterAndrew Koh is a CEA-registered real estate salesperson in Singapore. CEA Registration Number: R018334F. Registered estate agent: OrangeTee & Tie. Any estate agency work, where applicable, is conducted through OrangeTee & Tie and subject to CEA rules, OrangeTee & Tie procedures, and applicable law.
Readers should verify the latest information with the relevant official sources and seek qualified professional advice where required. No property outcome, price movement, rental yield, loan approval, eligibility result, CPF treatment, tax treatment, legal outcome, tenancy outcome, enforcement outcome, or regulatory approval is guaranteed.
Personal data contact: For personal data matters relating to enquiries submitted through UProperty.sg, please contact privacy@uproperty.sg. Replace this with the correct active privacy/DPO contact before publication.
Last reviewed: 14 June 2026.